Shipping & Return
- All orders are processed and packed within 2-3 days of receiving the order, excluding weekends and public holidays. Most orders are shipped within 24 hours from our HQ in Bali, Indonesia after the details have been provided and the payment has been approved.
- You will receive an email confirming that your order is being processed and will receive a tracking code once it has been shipped out.
- If the wrong delivery address is provided, please note that MOOVE cannot offer reimbursement for the parcel. It is the customer’s responsibility to provide the correct shipping/delivery address for an order.
- If you have any shipping/delivery problems, please send an email to firstname.lastname@example.org and we can assure you that we will do our best to answer within 24 hours!
- Indonesia-wide shipping
- Free local shipping on orders over IDR 500,000.
- Customers are responsible for shipping costs below this amount. This may vary depending on your location.
- International shipping
- Free worldwide shipping on orders over $75.
- All international orders are shipped via DHL or TNT and can take between 5 and 10 working days to arrive, once shipped out. The value of the purchase order does not include the local customs duties, taxes and other fees which may occur at the country of destination. These costs will be under the recipient or the customer’s responsibility.